Placing an Order
You do not need to login to place an order on our website. We give you the option to create a customer account with your e-mail address and password. With a customer account, you can access your billing and shipping addresses from prior orders to avoid having to enter such details again.
OUT OF STOCK ITEMS
If an item is out of stock, you will receive an email from customer service soon after the order is placed. We are happy to ship what's in stock and hold backorders until available, or refund the overpayment
PRE-ORDER ITEMS
Periodically we offer exclusive access to purchase new products in advance of their availability. Estimate shipping dates may be provided. If you have a question about your pre-order, please contact customer service and we will be happy to assist you.
CANCEL / CHANGE AN ORDER
If at any point you need to cancel or change your order, please contact customer service
PLACING A WHOLESALE ORDER
If you are a retailer interested in placing a wholesale order, please sign up using the following form and you will be contacted with further information.
TECHNICAL ISSUES PLACING AN ONLINE ORDER
If you are having issues placing an order on our website, please contact customer service. alanleecollection@gmail.com 718.465.6688
